taka's Privacy Policy

This Privacy Policy applies to all services, websites, and mobile applications of the taka platform. "taka", "we", and "our" refer to the organisation that operates this platform. "User", "you", and "your" refer to any person — registered or unregistered — who accesses this platform.

"Personal information" means any information that can directly or indirectly identify a person. This includes name, address, email, mobile number, bank or mobile banking details, and device identification information.

This policy should be read alongside taka's Terms and Conditions. Both documents complement each other and together form the complete legal framework for use of the platform.

1.1 Scope of Applicability

This Privacy Policy applies only to information collected through the taka platform. taka is not responsible for information you provide through any other website or service outside of taka. You are advised to read the privacy policy of any external platform before following a link to it.

taka collects information in two main ways: directly from you, and automatically while you use the platform.

2.1 Information You Provide Directly

You provide the following information when registering an account, completing identity verification, processing a deposit or withdrawal, or contacting the support team:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for KYC verification)
• bKash, Nagad, Rocket, Upay, or bank account details
• Residential address

2.2 Automatically Collected Information

When you access and use the platform, our systems automatically record the following information:

taka uses collected information only for specific and legitimate purposes. The main purposes are described in detail below:

3.1 Service Delivery and Account Management

Your information is needed to create and manage your account, verify logins, process deposits and withdrawals, and manage bonus activities. Relevant mobile banking details are used to confirm transactions made through bKash, Nagad, Rocket, or Upay.

3.2 Identity Verification and Fraud Prevention

Your identity document details are verified through the KYC process to ensure data security and prevent fraudulent activity. Automated systems are in place to detect attempts to use multiple identities from a single account or other fraud.

3.3 Customer Support

Your account and transaction information is needed to provide support via 24/7 live chat and email. Support representatives can access only the information necessary, and all communications are recorded.

3.4 Responsible Gaming

In the interest of user protection, we monitor gaming patterns. This is part of our commitment to responsible gaming — if harmful or excessive betting behaviour is detected, appropriate action is taken.

3.5 Marketing Communications

If you have consented to receive marketing messages, taka will notify you of new bonuses, promotions, and updates. You may withdraw this consent at any time.

taka uses industry-standard security technology to protect your information. SSL encryption is applied to data transmission, ensuring protection at every stage of data exchange.

4.1 Technical Security Measures

• 256-bit SSL encryption — on all data transfers
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Role-based access controls for staff data access
• Password encryption — never stored in plain text

4.2 Data Retention Period

All information is retained while the account is active. After an account is closed, certain information may be kept for a defined period due to legal obligations or dispute resolution requirements. Once that period ends, the information is securely deleted or anonymised.

4.3 Data Breach Notification

If a data security breach occurs for any reason and it affects your personal information, we will notify you as quickly as possible at your registered email or mobile number.

taka does not sell your personal information to any third party. However, limited information may be shared in specific situations as part of the normal process of providing services:

5.1 Payment Processors

Necessary information is shared with the relevant payment gateways to complete transactions through bKash, Nagad, Rocket, and Upay. For bank transfers, necessary information is also provided to the relevant bank. These organisations follow strict privacy policies.

5.2 Technology Service Providers

Game software providers, server hosting providers, and cybersecurity service providers may access limited information in order to deliver their services. All such providers are bound by confidentiality agreements with us.

5.3 Legal Obligations

Information may be provided within the legal framework in response to court orders, lawful requests from government authorities, or fraud investigations. Each such request is carefully verified.

Cookies and similar technologies are used on the taka website to improve your browsing experience and help the platform function correctly.

6.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions and verify security — these cannot be disabled.
• Functional Cookies: Remember language preferences and personal settings.
• Analytics Cookies: Collect anonymous statistics to understand how the platform is used.
• Marketing Cookies: Used to show relevant promotions — you can turn these off.

6.2 Cookie Controls

Most cookies can be disabled from your browser settings. Please note that disabling essential cookies may cause certain services on taka, including login, to not work properly.

All casino and betting activities on taka are for persons aged 21 and above only. No one under the age of 21 is permitted to open an account or use the platform.

Date of birth is verified at registration, and age is reconfirmed during the KYC process. If an attempt is detected to open an account using the identity of a minor, that account is permanently closed and all associated information is securely deleted.

taka never knowingly collects or processes the information of a minor.

taka believes every user has the right to control their own information. Your rights are described below:

8.1 Right of Access

You may request a copy of the information taka holds about you. Upon submitting a request by email, the information will be provided within a set timeframe after verification.

8.2 Right to Rectification

If your account contains incorrect or outdated information, you may request that it be corrected. This can be done directly through account settings or via the support team.

8.3 Right to Erasure

You may request to close your account and have your personal information deleted. However, certain information may need to be retained for a defined period due to legal obligations.

8.4 Right to Restrict Processing

If you have an objection, you may ask for the processing of certain information to be restricted. Contact our support team for assistance with this.

For more detail on this, you will find answers to frequently asked questions in our FAQ section.

taka may update this Privacy Policy from time to time. Changes may be made due to service improvements, adoption of new technology, or legal changes.

For any significant changes, you will be notified in advance by email to your registered address or via a notice on the platform. Continued use of the platform after a change will be taken to mean that you have accepted the updated policy.

The "Last Updated" date is shown at the top of each version. If you need a copy of an older version, contact the support team.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the taka support team:

• Live Chat: Active 24/7 on the platform — support available in Bengali and English
• Email: [email protected]

We generally respond to email requests promptly. For urgent matters, contacting us via live chat will get you the fastest resolution.

To learn more about the taka platform, read our About Us page, which sets out the platform's goals and values in detail.